Your child thinks they may have downloaded a virus and their computer is acting up. How do you get it checked if you can’t leave your home?
You’re struggling with setting up your work email on your home computer, but don’t have your coworkers around to ask for help. What now?
Wouldn’t it be great if you could wave a wand and magically get a computer technician to appear in moments to fix your issue?
Near instant support is possible without you having to leave your home and it’s just like having a computer tech sitting at your keyboard. And you don’t need a magic wand, all you need is a connection through a remote support app.
While businesses have been taking advantage of remote tech support for quite a while, it’s a service that can also easily be used by residential customers for a majority of common computer problems.
The Costs of Struggling with IT Issues
How much is struggling with a computer issue for even just an hour or two a week costing you? Whether you’re a freelancer being paid by the hour or an employee working remotely, downtime costs can eat into profits.
78% of downtime costs are related to loss of productivity.
If you make $25 per hour and struggle with PC issues on average 25 minutes a day (5 days a week), you’re losing about $50 a week, or $200 a month in wasted productivity costs.
How can remote support help?
Remote Tech Support Can Handle Many Common PC Issues
With remote tech support, a PC technician uses a secure connection to log in to your computer. They can then take care of a number of problems for you, without any need to visit their shop or have a PC house call.
Many people don’t think of remote support options when they have a problem, simply because they aren’t aware of all the things it can be used for.
Here are some of the many PC issues that you can have addressed with a remote tech support session.
Whether you’re trying to set up an email account or having a problem with mailbox rules, a remote tech can easily address these and other email related issues.
PC Tune-Ups/Speed Optimization
Do you have a sluggish computer and aren’t sure what else to do to speed it up? Tune-ups for speed optimization can be done remotely. All a technician needs is to control your keyboard, and they can then implement multiple tune-up tactics to speed up your system.
Microsoft Office (or other Software) Problems
Are you having issues with Office or another software? You can either spend hours trying to figure it out yourself or contact Pro Tech Guy for a remote support session and get your software problem handled in no time.
Updates can be tricky, but they’re vital to the security of your computer because they often apply much-needed security patches. If you started an update and received error messages or your computer is acting “funny” after an update, this is another problem that can be handled via a remote login to your Windows or Mac computer.
Blue Screen or Registry Issues
Even more serious system issues, like blue screen or registry errors, can often be handled by remote tech support. PC pros have specific diagnostic tools that allow them to zero in on a problem and find a solution without needing to see your PC in person.
Virus/Malware Scanning & Removal
Do you think you may have a virus? Rather than going through the inconvenience of bringing your computer into a shop or having to wait out a coronavirus “stay at home” order, have it checked remotely. Virus scanning and removal are easily handled this way.
Managed IT service plans for business and residential customers (like Cloud Care Premium) include multiple preventative maintenance measures, like threat detection and continuous monitoring, to keep your computer in top operating condition. Remote software is used to keep your PC tech apprised of system health 24/7 from their office.
Unwanted Popups or Redirections
Adware is often the culprit when it comes to strange website redirections and today’s websites often contain so many ads that it can lock up your whole system. Measures to fix these problems can be taken during a remote support session.
Help Setting Up Team & Conferencing Apps
Whether you need to connect with a customer for a video conference or you’re looking to stay connected to family during COVID-19, it can be frustrating when a conferencing or team app isn’t working right.
Don’t struggle trying to login, instead call for a remote support session to get you connected properly.
How Can Pro Tech Guy Help You Today?
One of the additional benefits of remote support is that a tech can be with you in just minutes, fixing your issue with little disruption.
Contact us today for remote tech support. Call 508-364-8189 or reach us online.