We do a lot of things virtually since the pandemic that we used to do in person. This can include everything from going to a PTA meeting to having your McDonald’s order delivered.
One thing that most people have in common is their reliance on technology. Our PCs and internet kept us connected and businesses operating over the last 18+ months.
90% of surveyed U.S. adults say that the internet has been important to them during the pandemic, and 58% say it has been essential.
Many companies are planning to keep a hybrid workforce even once the pandemic has ended, but they face a challenge with keeping their technology running efficiently since their network is now extended to employee homes.
One way you can not only get expert computer help fast but also keep all those work-from-home (WFH) devices maintained is to take advantage of remote computer support.
A majority of common computer issues can be solved without a technician needing to see your device in person. We can simply login remotely and have access to just about everything we need.
Benefits of a remote support plan include:
- No travel charges
- Fast response
- Convenient and time-saving
- You can watch while we work or do something else and come back to a fixed PC
- Secure connection that ends once the session is over
If you’ve been unsure what types of things a technician can handle via a secure remote connection, here are some of the most common problems people have. All of these can be solved via a remote session.
Virus/Malware Diagnosis & Removal
If you are worried that you might have a virus, you don’t have to bring your PC to a shop or have a technician visit your office. This is something we can diagnose and remediate via a remote support call.
We have full access to all we need to see and can do a full and thorough virus and malware scan. We can then remove the infection should we find anything.
Additionally, we can set you up with ongoing managed antivirus/anti-malware to help keep another infection from occurring.
Help Adding or Fixing Email Accounts
One thing that users can waste a lot of time on is trying to figure out how to add a new email address to their email software program. Either fixing or adding email accounts can be done easily via a remote session.
We can even show you the steps to take with your email program to help you understand what you may have been doing wrong. It’s much faster to call us for quick remote help, rather than struggling to put in an email address for 30-45 minutes or longer on your own.
Computers can get slow over time and hurt your productivity. Many users suffer from a sluggish computer because they don’t have the time to bring their computer into an IT shop and don’t want to be without it while it’s being looked at.
We can do a speedy computer tune-up that won’t mean leaving your computer for days. We have special tools we use that clean out unnecessary system files that may be slowing you down and that optimize your system for speed.
Updates Gone Wrong
You don’t want to put off your computer updates, otherwise, you can leave your system vulnerable to a breach. Many people do this because they don’t want to run into a problem with an update gone wrong.
Sometimes updates can get stuck and not complete properly, and you can be left in the middle not knowing what to do. This is another area where we can help you remotely. We can get you out of an update jam, and also handle all your updates for you via a remote connection on a regular basis.
Issues with Word, Excel, Zoom, or another program can often be easily cleared up via a remote support session. Why struggle when you can call and get the help you need right away?
We can help with things like settings, printer issues, video and audio problems, and other software snags you may be running into that are slowing you down.
Monitoring & Management of WFH Employee Devices
Trying to keep on top of remote employee devices can be time-consuming for a small business owner. But they still need to worry about device security and productivity.
Using remote support for device monitoring and management can take a huge burden off your plate and significantly improve efficiency and cybersecurity.
Try Our Fast & Helpful Remote Support Service Today
Have you been putting off a PC problem due to time? Try a remote support call! Pro Tech Guy can help your Framingham or Natick company with cost-efficient solutions that keep you optimized.
Contact us today to learn more. Call 508-364-8189 or reach us online.