When cloud technology was first introduced, it was pretty straight forward. Purchase a monthly subscription to a cloud service and gain the ability to use that software from anywhere and on multiple devices.
Software as a Service (SaaS) has become the norm for many Massachusetts companies. The average employee uses 8 different SaaS apps in the course of their job duties.
The evolution of business IT services require flexibility, mobility, and automation, all of which cloud solutions offer.
As the cloud world has continued to grow, so have the different ways to use it. Now, in addition to SaaS, there is PaaS (Platform as a Service) and IaaS (Infrastructure as a Service).
There’s also an entirely new genre, which is particularly helpful for companies looking to reduce the monthly load of cloud subscriptions and keep all their communications together.
This type of cloud solution is called UCaaS (Unified Communications as a Service).
What is Unified Communications as a Service?
UCaaS is a platform that offers several types of cloud communication tools under a single “roof.” It’s like the communications version of something like Microsoft 365, which groups the Office apps and other cloud tools into one platform.
Unified Communication as a Service focuses on your voice, video, messaging, and file sharing business processes – basically, all the tools you use to communicate both inside and outside your organization.
Here’s an example of the solutions that are offered in our PTG Voice UCaaS service:
- VoIP phone system
- Video conferencing
- Team messaging
- Business SMS
- File backup and sharing
- Cloud fax
Instead of needing to use different services for different types of communications – like Slack for messaging, Zoom for video conferencing, etc. – you can consolidate, simplify, and optimize by using a UCaaS solution.
How Using a UCaaS Solution Benefits Your Business
Staying competitive in today’s unpredictable business climate is important. Companies do this by reducing overhead, optimizing business processes, and improving their customer experience.
90% of U.S. consumers use customer service as a key factor when deciding to purchase from a company.
Unifying your communications with a UCaaS solution can help you stay competitive in a number of ways.
Eliminate Unnecessary Costs
Many companies are suffering from “cloud overload” especially after the rush to put needed cloud systems in place after the pandemic-related shutdowns.
Companies ended up with multiple cloud systems being used by employees that weren’t well integrated and caused monthly cloud subscription costs to get out of hand.
A UCaaS solution consolidates your critical business communication needs into one platform, at one low monthly rate. By consolidating, you can eliminate unnecessary costs for “one off” cloud tools.
Keep Customer Communications in One Place
If your customer texts an order change to your salesperson, your receptionist may be completely unaware of it when the client calls in later with a question because the phone and SMS system aren’t connected.
This type of disconnect frustrates customers and causes them to lose faith in a business.
If you’re using PTG Voice UCaaS solution, the text message would be included in the same platform as the VoIP phone system, so the receptionist would’ve known about the earlier message.
Keeping all communications consolidated, ensures communication trails remain intact and complete, and reduces time spent searching through old messages to find important information.
Perfect for a Remote Team to Stay Connected
Whether your employees work remotely part-time or full-time, having a central communications system to keep everyone connected is vital. This is especially true as the country tries to find a new “normal” in the midst of a pandemic.
A UCaaS platform makes it easy for employees to answer their phone line from any internet connected computer, mobile device, or VoIP desk phone. It also has team messaging to reduce inefficient email trails and a Presence Indicator allowing the team to see when someone is or isn’t available.
The desk phones that come with PTG Voice can be plugged into any location with a broadband connection, so you can transform a room in your home into your business office instantly.
Low Learning Curve
If your employees have to learn three or four different cloud interfaces just to communicate in text, video, or voice, it’s a drag on productivity. It also makes it cumbersome to move a phone call to a video conference to show off a new product feature or start an impromptu brainstorming session.
When all your communication types are in the same cloud platform, users only have to use one main interface. It’s also much easier to transition from call to video and back again in just a few clicks and without needing to sign into a completely different system.
Find Out How to Get UCaaS at Your Office!
Optimize your communications with your own UCaaS solution. Pro Tech Guy offers PTG Voice, which has awesome phone features, file sharing, messaging, and much more!
Contact us today to learn more Call 508-364-8189 or reach us online.