Pro Tech Guy

IT Consulting and Computer Repair - Framingham MA

We are an IT consulting company based in Framingham, MA offering residential and business repairs to the Boston an Metrowest area.

These terms govern the   provision of any computer support services (“Services”) provided by Pro Tech Guy

 

 

Authorization to   Access your Computer
  You acknowledge that by your use of the Services you are authorizing   Pro Tech Guy to access and control your computer for the purposes of computer   diagnosis, service and repair.

In connection with   delivering the services Pro Tech Guy may download and use software, gather   system data, take control of your computer and access or modify your computer   settings. By accepting these terms, you hereby grant Pro Tech Guy the right   to connect to your computer, download, install and use software on your   computer to gather system data, repair your computer, take control of your   computer and change the settings on your computer while performing the   services.

Quotes
 
Any verbal   quote given by Pro Tech Guy is given as a guide based on limited information provided   by a customer. A verbal quote is intended to give the customer an estimate on   the price and not an assurance that the product or service will be sold at   that price.

Any written quote will be provided   by Pro Tech Guy at that price. All written quotes are valid for only 7 days.   Once work commences, after a technician has evaluated the system, should it   appear that the cost to repair is more than quoted, no work will commence   without explicit client approval.

Legal Rights
  The client is the legal owner or authorized representative of the legal owner   of the property and all data and components contained therein sent to Pro   Tech Guy You must be   the owner, or have the permission of the owner, for us to work on your   equipment. We will only take instructions for work from the designated owner.

If equipment is left with Pro   Tech Guy and is not   collected within sixty (60) days after we notify you that the requested   service is complete, we will treat your equipment as abandoned and becomes   the sole property of Pro Tech Guy You agree to hold Pro Tech Guy harmless for any damage or claim for   the abandoned property, which we may discard at our sole discretion. Any and   all charges are still your responsibility.

Onsite   Services
 
For in-home or in-office services, you agree to provide full access to   computer systems, systems, peripherals or software that are to be serviced   and that power, network connectivity and a safe climate controlled work   environment is provided along with full co-operation and access to enter your   home or business to perform services. A person of at least 18   years of age must be present during the entire period services are provided.   If no adult is present when our technician arrives services will be denied   and a cancellation charge equal to one hours work onsite will be assessed.

Software   Installation
 
 Pro Tech Guy may need to   download and or run software on your personal computer to help diagnose and   resolve your personal technology problem.  

Pro Tech Guy may need to reinstall software   that was included as part of your computer’s original configuration.

You   agree that we may download and utilize Software from third party web sites or   CDs and accept any applicable license agreements on your behalf. You   acknowledge and agree that we may download and install trial versions of   Software that will expire and cease to function after a certain period of   time (usually thirty days) unless you purchase a license to continue using   such Software.

Backup Services & Potential Data Loss
 
While Pro Tech Guy will make all reasonable efforts to safeguard the   contents (data) stored on your computer, you understand and agree that prior   to contacting or allowing Pro Tech Guy to perform diagnostic, repair, or   other services on your computer, it is your responsibility to back-up the   data, software, information or other files stored on your computer disks   and/or drives if you so desire. You acknowledge and agree that Pro Tech Guy and/or   its third-party service provider shall not be responsible under any circumstances   for any loss, alteration, or corruption of any software, date or files. If   you do not have a backup of your software and data, we can provide you with   our data backup service at an additional cost. However, we cannot guarantee   the integrity of the data when backing up.

 

Confidentiality


Pro Tech Guy agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Pro Tech Guy subject to confidentiality agreements or as required by law.

   

Upgrades
 
 Pro Tech Guy can supply   manufacturer specific upgrades or spare parts on request. Please note however   that we cannot guarantee compatibility with your current system or   configuration.  Pro Tech   Guy will offer suggestions and advice on upgrades but is not liable for any   compatibility issues.

Warranty
 
 Pro Tech Guy the following   warranty periods:

7 day warranty for labor - All work is covered by a labor only   7 day warranty. If the same problem re-occurs within 7 days of the original   repair (stated on the invoice), Pro Tech Guy  will only charge for any additional parts   that may be required. Excludes faults caused by software, virus and end user   errors

1 year return-to-base   manufacturer’s warranty on new hardware - All hardware, software and/or   equipment sold may be a third party product or service. Any   repair work carried out may be protected by the original manufacturer   warranty

3 month return-to-base warranty on second hand hardware

Equipment is only covered for faulty workmanship on parts,   and for parts that fail due to manufacturing defects recognized by the   component manufacturer. In   the event that the Warranty parts are not available the client will be   informed of the delay and the revised expected repair time. Warranty repairs   are carried out under the terms of the manufacturer warranty conditions. The   equipment manufacturer supplies warranty parts. If a warranty repair is found   to be outside of the warranty terms, it will be deemed as a "Non   Warranty Repair" and charges will be applicable.

Non Warranty Repairs

Whilst   every effort is made to repair within a few days, it is subject to parts   availability. All parts used on Non Warranty repairs are manufacturer   supplied unless otherwise requested.

Warranty   Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90%   of keyboard faults are due to liquid spillage), cabinet or component breakage   due to misuse. Damage caused by power surges or spikes, including and not   limited to, mains power and telecommunications connections, or to other   unspecified sources, voltage fluctuation, amperage fluctuation, rust or   corrosion, are not covered under warranty. Warranties do not cover loss or   damage due to negligence, accidents, theft, flood, fire, earthquakes,   electrical storms or any other act of God or any war related events.

The warranty on any hardware will be voided if any   sticker placed on the warrantable equipment is removed, broken or tampered   with.

This   warranty does not cover failure of equipment due to the system not being   serviced adequately, or failure from “fair wear and tear”. This warranty does   not cover repairs for the replacement of parts due to incompatibility. The   warranty holder will be liable to pay for these repairs.

Payment Terms
 
All work must be paid in full upon completion of service. If an   amount remains delinquent 14 days after its issue date, an additional 5%   penalty will be added for each week of delinquency or the maximum permitted   by law. In case collection proves necessary, the client agrees to pay all   fees incurred by that process.

Limited Liability
   Pro Tech Guy shall not be liable for   any claims regarding the physical functioning of equipment/media or the   condition or existence of data on storage media supplied before,   during or after service.

In no event will Pro Tech Guy be   liable for any damage to the laptop/desktop/equipment, loss of data, loss of   revenue or profits, or any special, incidental, contingent, or consequential   damages, however caused, before, during or after service even if Pro Tech Guy   has been advised of the possibility of damages or loss to persons or   property.  Pro Tech Guy liability of   any kind with respect to the services, including any negligence on its part,   shall be limited to the contract price for the services.

The   client and Pro Tech Guy agree that the sole and exclusive remedy for   unsatisfactory work or data shall be, at Pro Tech Guy ’s option, additional   attempts by Pro Tech Guy to recover satisfactory data or refund of the amount   paid by the client. The parties acknowledge that the price of Pro Tech Guy services   would be much greater if Pro Tech Guy undertook more extensive liability.

 

The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Pro Tech Guy and assumes any and all known risks of injury and property damage that may results. 

 

Privacy Policy for www.protechguy.com 

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at support@protechguy.com. 

At www.protechguy.com, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by www.protechguy.com and how it is used. 

Log Files
Like many other Web sites, www.protechguy.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable. 

Cookies and Web Beacons 
www.protechguy.com does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser. 

DoubleClick DART Cookie 
.:: Google, as a third party vendor, uses cookies to serve ads on www.protechguy.com.
.:: Google's use of the DART cookie enables it to serve ads to users based on their visit to www.protechguy.com and other sites on the Internet. 
.:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html 

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....
Google Adsense


These third-party ad servers or ad networks use technology to the advertisements and links that appear on www.protechguy.com send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see. 

www.protechguy.com has no access to or control over these cookies that are used by third-party advertisers. 

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.protechguy.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. 

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites. 

 


All rights reserved. Copyright Pro Tech Guy 2010-2016.

Serving the Framingham, Natick, Sudbury, Wayland, Wellsley, Ashland and surrounding Metrowest area.